Safety Quest Limited and its DBA “Professional Training Consultants,” allows all customers to cancel appointments and reschedule those at their convenience for whatever reason. Refunds in full will be given up to and upon the original scheduled date of the training. After the original date has pasted the customer will be given a full credit for the training to be scheduled in the future. This full credit will expire after a two year period commencing from the original scheduled date. NOTE: HR-218 Qualifications Courses and New York Concealed Carry Courses are NON-REFUNDABLE but can be credited to future dates for a period of two years.